Terms of Service

1. Acceptance of Terms

By accessing or using the Tasman Star Seafood website at tasmanstarseafoodmarket.com.au, you agree to be bound by these Terms of Service. These terms are governed by the laws of Queensland, Australia. If you do not agree, please do not use our website or services.

2. About Us

Tasman Star Distribution Pty Ltd ("we", "us", "our") operates a premium seafood retail business with stores at 5-7 Olsen Ave, Labrador QLD 4215 and 20 Casua Dr, Varsity Lakes QLD 4227.

3. Orders and Payments

All orders placed through our website are subject to availability and acceptance. Prices are displayed in Australian dollars (AUD). Payment is processed securely via Stripe. We reserve the right to refuse or cancel any order at our discretion.

GST: No GST is added to online orders. The price shown next to each product is the price you pay, and your order summary and receipt show no separate GST line.

4. Product Information

We make every effort to accurately describe our seafood products, including weight, species, and origin. Due to the nature of fresh seafood, product availability and appearance may vary. Images are representative only.

5. Returns and Refunds

We want you to feel good about every order from Tasman Star. If something is missing, arrives differently from what you expected, or isn’t right, please let our Varsity Lakes team know. Give us the chance to understand what happened and help put it right — including a refund or replacement where appropriate.

Call (07) 5522 1221 or reply to your order email with your order number and what went wrong. We’ll explain the next steps and keep you informed.

• Quality issues: If you receive a product that does not meet our quality standards, please contact us within 24 hours of delivery or collection with photographs if possible. We will assess the issue and arrange a remedy in line with your rights under Australian Consumer Law. The 24-hour request helps us investigate freshness issues; it does not limit your legal rights.
• Incorrect orders: If you receive the wrong items, please contact us within 24 hours and we will arrange a replacement or full refund.
• Refund method: Approved refunds will be processed to your original payment method within 5–10 business days.
• Duplicate payments: Charged twice for the same order? Contact our Varsity Lakes team with your order number and payment references. Once verified, an extra charge for the same order will be refunded in full, without a service or handling deduction.
• Cancellation fees: For an approved change-of-mind cancellation or accidental duplicate order, any lawful service or handling fee disclosed and accepted before payment will be deducted from the refund. We will confirm the refund amount and any applicable deduction before processing it.

No service or handling fee is deducted from a refund required under Australian Consumer Law or to correct an error by Tasman Star. Your consumer guarantee rights are not affected.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee or right under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

6. Order Cancellation

You may request cancellation of an order before it has been dispatched by contacting us at admin@tasmanstarseafood.com or by phone. Once an order has been dispatched, it cannot be cancelled due to the perishable nature of our products. Refunds for cancelled orders will be processed to your original payment method.

7. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorised use of your account.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Tasman Star Distribution Pty Ltd and is protected by Australian copyright law. You may not reproduce or use our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Tasman Star Distribution Pty Ltd will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our liability is limited to the value of the goods or services purchased.

10. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

11. Contact